To check if your extender is broadcasting its SSID: Connect a computer to the extender using an Ethernet cable. After resetting the extender, wait for the extender to boot up properly (make sure the power light is either solid green or white). In general, NETGEAR wireless extenders are "universal" extenders. Figure 2: NETGEAR genie Old UI Figure 3: NETGEAR genie New UI; After the firmware update is complete, reset the extender by inserting a small pin or a paperclip to the reset hole of the extender for about 30 seconds. When placing the router in a high location, leave a distance of two (2) feet between the router antenna tips, ceiling, and wall. If you have not installed and connected your WiFi range extender to your existing WiFi network, visit NETGEAR Support and download your model’s quick start guide before continuing.. Verify that your model is tagged under the “This article applies to:” section. Still not working. Cant find a customer service number to call. This means that they are compatible with the vast majority of wireless routers on the market, whether purchased separately or provided by an ISP. If someone can please tell me, in PLAIN ENGLISH how to make it work again, I would greatly appreciate it. We will continue to monitor the situation and ensure that the best possible service is provided to our customers. We appreciate and thank you for your patience and understanding as we work through this process. It is not working. You can just plug your Netgear into the ISP router and it'll start working straight away. The extender was working fine, but suddenly it isn't. I have made firmware update and factory reset today. All blue lights are on and steady. I have unplugged it, waited a while and then plugged it back in twice. Will a NETGEAR wireless extender work with my existing router? ... see status.netgear.com. Welcome to NETGEAR Support Let's get started. If your wireless devices are still not detecting the Network Name (SSID) of you extender, you'll need to check if your extender is broadcasting its SSID. After you set up your NETGEAR WiFi range extender, you can log in to the extender to view and change the settings. It is recommended that you place your router as high off the ground as possible. Open the extender GUI using www.mywifiext.net. I'm ready to return it. @Ruination. Having trouble with wirless 5g, R7800 unit 2 months old & used to work ok, This unit is not cheap !, last month 5g sporadically started dropping out, now no 5g at all. The placement of the router is one of the possible reasons why you can't detect the 2.4 GHz frequency.

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